Direct line to our engineers

Talk to the People Who Build Your VPN

Send the form below and an engineer replies in under 2 hours, or book a $79 remote consultation for hands-on help.

✓ Avg reply under 2 hours ✓ Mon to Sat ✓ $79 credited toward setup

Send Us a Message

An engineer replies within 2 hours, Mon to Sat.

    Direct Support

    Get in Touch with Our Engineers

    Have questions about your home IP VPN setup, specific router model, ISP port forwarding, or remote setup? Send the form or book an appointment directly.

    Calendly Appointments
    Available Mon - Sat →
    Avg Response Time
    Under 2 Hours
    For the fastest reply, include:
    ✓ ISP name and home internet plan
    ✓ Home router and travel router models
    ✓ Your work location and home country
    ✓ Error screenshots and your timezone

    Prefer email? [email protected]

    Not sure where to start?

    Pick the Right Channel

    Three ways to reach us. Choose the one that matches how much help you need.

    Quick questions

    Email Support

    Pre-sales questions, router compatibility checks, or short troubleshooting. Free, and answered by an engineer in under 2 hours.

    Email Us
    MOST POPULAR
    Hands-on help

    $79 Consultation

    A 60 minute remote screen-share session with an engineer. We discuss your project live on screen, and the $79 is credited toward your $379 full setup.

    Book My Session
    Full service

    Done-For-You Setup

    We configure your home VPN server and travel router end to end over remote desktop. You just connect and work from anywhere.

    Start With a Consult
    Good to know

    Before You Reach Out

    How fast will I get a reply?

    Our average email response time is under 2 hours, Monday to Saturday. Messages sent overnight or on Sunday are answered first thing the next working day.

    Is the $79 consultation really worth it?

    If your setup needs more than a quick answer, yes. You get 1 hour of live screen-share time with an engineer, and the full $79 is credited toward the $379 done-for-you setup if you go ahead.

    Can you help before I buy any hardware?

    Absolutely. Tell us your ISP, your travel plans, and your budget, and we will recommend the right router and setup approach before you spend anything.

    I am in a very different timezone. Does that matter?

    Not at all. Mention your timezone when you book or write in, and we will schedule your consultation or reply at a time that works for you. Our engineers regularly support clients across Asia, Europe, and the Americas.

    Do you offer free support calls?

    Quick questions by email are free. Anything hands-on happens over a paid consultation or the full remote setup service, so you always get dedicated engineer time instead of a rushed free call.

    Ready When You Are

    Send a message for a quick answer, or book a consultation and let an engineer sort your whole setup with you live.

    Book a $79 Consultation [email protected]