Open a Support Ticket
Something not working the way it should? Tell us what is going on and a network engineer will get back to you fast.
Describe your issue
Takes about two minutes. We reply within 2 hours during support hours.
What happens after you submit
A simple process, handled by engineers who know your setup.
You describe the problem
Fill in the form above. It takes about two minutes, and the issue checklist on the side helps you include the details that matter.
We confirm and diagnose
A network engineer confirms receipt, asks for anything missing, and starts diagnosing your issue right away.
Resolved, with a follow-up
You get the fix plus a note on how to avoid it next time. If the issue returns, just reply in the same thread.
Common questions
Everything you need to know before opening a ticket.
How quickly will I hear back?
Most tickets get a first reply within 2 hours during support hours. If your issue needs deeper investigation, we will tell you what we are checking and when to expect the next update.
What should I include in my ticket?
Your router brand and model, your home internet provider, what is not working and when it started, any error messages or screenshots, and what you have already tried. The more you include up front, the faster the resolution.
I do not have HomeIPVPN yet. Should I open a ticket?
Support tickets are for existing setups and technical questions. If you want us to build your Home IP VPN from scratch, book the $79 consultation instead. It is credited in full toward the $379 complete setup.
Can I add details after submitting?
Yes. Reply to the confirmation email you receive after submitting and everything stays in one thread, so the engineer sees the full history.
Is remote help available?
Yes. Consultations and troubleshooting sessions run remotely, over video with screen sharing, by scheduled appointment at homeipvpn.com/appointment.
